Contact Us
Got a question about a listing on our site, spotted something that needs updating, or want to flag an issue with one of the sweeps coins casinos we cover? We'd like to hear from you. This page explains how to reach us and what we can help with.
How to reach the team
You can contact us by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the operator, a screenshot, or a link to the page in question all help us look into things faster.
What we can help with
- Corrections to information about a specific sweepstakes casino, such as an eligible-state list, a bonus offer, or a redemption threshold that's changed
- Suggestions for a new sweepstakes casino or social casino we haven't reviewed yet
- Questions about how our ratings and rankings are put together
- General feedback on the site, or reports of a broken link or outdated page
- Media, partnership or advertising enquiries
What we can't help with
We're an independent review and comparison site, not an operator. That means we can't access anyone's player account, process a redemption, verify an identity document, or resolve a dispute over coins, prizes or bonus terms. Those matters have to go through the sweepstakes casino itself, using the support channel listed in its own terms and conditions. If your query is about account access, a redemption that hasn't arrived, or verification documents, please contact the operator directly rather than us — we simply don't have the ability to intervene in individual accounts.
Likewise, we can't offer legal advice on whether a particular sweepstakes casino is permitted in your state. Availability changes as operators update their eligible-state lists and as state laws evolve, so always check the operator's current terms before signing up.
Before you write in, some things worth knowing
A few questions come up often enough that it's worth covering them here, so you can decide whether emailing us is the quickest route or whether the answer is already available elsewhere.
Is participation really free?
Legitimate sweepstakes casinos, including those featured on this site, generally let you play without spending anything. Most offer free Gold Coins (or an equivalent virtual currency) just for signing up, along with daily login rewards, and typically provide a no-purchase-necessary alternative method of entry for Sweepstakes Coins. Buying coin packages is optional and only ever speeds up play — it isn't required to take part or to redeem prizes.
Are these the same as real-money online casinos?
No. Sweepstakes casinos run on a dual-currency promotional model rather than traditional real-money wagering. Players use Gold Coins for entertainment-only play and can separately collect Sweepstakes Coins, which may be redeemable for prizes once minimum thresholds and identity verification are met. This is a different legal structure from licensed real-money gambling, with different consumer protections attached, so we're careful not to describe the two as interchangeable.
Do they operate in every state?
No, and we'd never claim that. Availability varies by state — some states permit most sweepstakes casino operators, others have restricted or taken action against them, and individual operators often choose which states they serve based on their own legal assessment. Rules also change over time. If you're unsure whether a platform serves your state, the operator's own eligibility list and terms are the source to check, and our Responsible Gambling page has further background on playing safely.
How do redemptions and payouts actually work?
Details vary by operator, but most reputable sweepstakes casinos require identity verification — typically a government-issued photo ID and sometimes proof of address — before releasing any redemption. There are usually minimum redemption amounts, processing times, and payment methods such as ACH bank transfer or gift cards, rather than instant cash-outs on demand. If you have a question about a specific operator's redemption process, that's a conversation for their support team, since only they can see your account.
How does Best Sweeps Casinos decide its rankings?
Our list is put together through independent research into each operator's coin structure, game library, bonus terms, redemption process and state availability. Placement on our list is never for sale, and no operator can pay to move up the rankings. If you think we've got a detail wrong, that's exactly the kind of correction we want to hear about.
Other places to look first
Depending on what you're after, one of our other pages might answer your question faster than waiting for a reply:
- For background on who we are and how we review sites, see our About Us page
- For guidance on playing responsibly and where to find support, visit Responsible Gambling
- For the legal terms that govern use of this site, check our Terms and Conditions
Whatever brought you here, thanks for taking the time to reach out — reader feedback is a big part of how we keep our reviews accurate.